Five steps from requestto evidence.
No spreadsheets, no setup call, no waiting for IT. Here is exactly what happens on both sides of a document request.
You request a document, by email
From your Vendors page, choose Request document. Pick the type you need (a Trade Licence, a VAT Registration Certificate, an IBAN confirmation letter), enter the vendor's email and add a short note. You don't need to know whether they are already on Know Your Vendor.
recipientEmail accounts@vendor.ae
neededBy 2026-11-15
They receive a clear, branded email
The email names your company, states exactly which document is being requested and includes a single link. There is nothing to decode: just what is being asked for, and by whom.
Please upload your VAT Registration Certificate. It takes under a minute and needs no account.
They click through and land on the upload screen
They see an upload screen for exactly the document you asked for, with no account or sign-up needed. If they'd like to keep their documents and track every request, they can create a free account on the same page, or activate one later from a follow-up email. Existing account holders simply log in first.
They upload, you are notified
They attach the file and fill in what applies: issue date, expiry date, reference number. For a VAT Registration Certificate there is one extra field, its effective date. The moment they submit, it is shared back to you and logged as a formal exchange.
It lands in your vault, with a full trail behind it
The document appears in your vault, filed under that vendor, with its own SHA-256 integrity hash and a complete record of who sent it and when. Ready for the next audit, with no digging required.
4a1f7c9e2b0d83a5c6e1f94d0a7b3c58e2d1f60a9b47c3e85d2f1a06b9e7c902
Customers and vendors aren't the same job, so they don't share one messy list.
As a vendor
Someone requests a document from you. You upload it, once.
- Appears automatically under their Vendors list on their side.
- Renewing is a new version. Reference number and issuing authority pre-fill from what you sent before.
As a customer
You request documents from the businesses you buy from.
- They appear under Customers on their side, automatically.
- One relationship record, two honest labels. Whoever requests first labels the other side a vendor.
Most businesses are both at once: a customer to their suppliers and a vendor to their own clients. Know Your Vendor shows both lists side by side, because that is how the work actually happens.
Encrypted storage and a record that holds up.
At rest
Every document version, and your organization's logo, is encrypted at rest with its own wrapped data key. Nothing is stored or transmitted in the clear.
In transit
Each version carries its own integrity hash, visible to both sides, so either party can confirm a file wasn't altered after it was shared.
On record
Every profile edit, request and exchange is written to an append-only log automatically. The system already did the documenting.